Your privacy is our priority. This document transparently explains how s9s collects, stores, uses, and protects the personal information of all users on our platform in Malaysia.
We do not merely comply with the law — we go further to ensure your data remains safe and under control at all times.
All data transmitted between your device and s9s servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia — ensuring no third party can intercept or steal your information.
S9s has never and will never sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate the s9s services you use.
You may request to view, update, or delete your personal data at any time. s9s provides clear and responsive channels for you to manage your privacy rights without going through a complicated process.
S9s operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and ensure every data handling process aligns with current legislative requirements.
Player data is stored on servers protected by layered access controls. Only authorised s9s staff — those who genuinely need access to carry out their duties — may view your personal information.
In the event of any security incident involving player data, s9s is committed to notifying affected users within the timeframe required by law, along with details of the steps we have taken and are taking to resolve the situation.
S9s (accessible at https://s9s.app) is an online wagering entertainment platform operating for users in Malaysia. We understand that entrusting your personal information to any online platform is a decision that should not be taken lightly. That is why we have crafted this Privacy Policy — not merely to meet legal requirements, but to demonstrate our genuine commitment to transparency and trust.
This Privacy Policy describes the types of personal information we collect from you, why we need it, how it is used and protected, and what your rights are as a user of the s9s platform. This document applies to all users who access the s9s platform via our website or mobile app.
S9s only collects information that is strictly necessary to provide you with a safe, fair, and seamless service. The information we collect can be divided into three main categories:
Information you provide directly:
Information collected automatically:
Information from authorised third parties:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information (KYC) | Account verification, legal compliance | 5 years after account closure |
| Financial Transaction Data | Deposit/withdrawal processing, internal audit | 7 years (accounting requirements) |
| Game Activity Log | Fraud detection, platform improvement | 2 years |
| Cookie & Session Data | User experience, login security | 30 days to 1 year |
| Device & IP Information | Account security, suspicious access detection | 90 days |
Every piece of information we collect has a clear purpose. s9s does not use your data for any purpose unrelated to the operation of our services. The following are the primary uses of your data:
S9s does not use your data to make automated decisions that have a material impact on you without involving human review in the process.
S9s does not sell or trade your personal data. However, in the course of operating the platform, we may need to share certain information with the following parties, all of whom are bound by strict confidentiality agreements:
The s9s platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the s9s platform.
The security of your data is an absolute priority for s9s. We continually invest in security infrastructure to ensure your information remains protected at all times. Key security measures we employ include:
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. If you suspect your account has been compromised, please contact the s9s support team immediately via our live chat, available 24 hours a day, 7 days a week.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by s9s:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you may request that we correct it.
You may request the deletion of your personal data, subject to legal obligations that require us to retain it.
You may object to the processing of your data for specific purposes such as marketing communications.
The Know Your Customer (KYC) process is a mandatory requirement for all s9s players. This is not merely an internal procedure — it is a legal obligation under anti-money laundering (AML) legislation designed to protect all parties, including yourself.
During the KYC process, you will be asked to submit identity verification documents such as your MyKad or passport, proof of current address (bank statement or utility bill not older than three months), and in some cases, a selfie with your identification document.
All KYC documents you submit are handled with the highest level of security. These documents are used solely for identity verification and legal compliance purposes, and will not be shared with any external party except as stated in Section 4 above.
The s9s platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of individuals under 18. Should we discover that data belonging to someone under 18 has been collected, the account in question will be closed immediately and all related data will be permanently deleted from our systems.
If you become aware that someone under the age of 18 has registered an account at s9s, please notify us immediately through our customer support channels.
S9s reserves the right to update or amend this Privacy Policy at any time to reflect changes in legislation, industry practices, or the operation of our platform. Whenever changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant and material changes, we will notify you via your registered email or a prominent notice on the s9s platform. Your continued use of our platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how s9s handles your personal data, our team is ready to assist you through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days, and for more complex issues, no later than 14 business days in accordance with PDPA 2010 requirements.
S9s believes you have the right to know and control how your data is used. We make this process as straightforward as possible.
Contact s9s support and we will provide a full report of your personal data within 14 business days.
Log in to your account and update your personal information at any time, or contact support for further assistance.
Choose the types of communications you wish to receive from s9s through your account settings or by contacting our team.
You are free to close your s9s account at any time. Your data will be handled in accordance with PDPA 2010.
Your data also helps s9s identify early signs of gambling-related issues and provide appropriate support. We use game activity information responsibly to safeguard your well-being. Learn more about the self-management tools we provide.
Your data is protected. Your game is secure. Join millions of Malaysian players who trust s9s as their online entertainment platform of choice.